TDK Return Policy
Return Policy
Last Updated: July 19, 2025
At TDK Trading LLC, customer satisfaction is important to us. However, due to the nature of our products and operational structure, all sales are considered final unless otherwise stated below. Please read our return policy carefully before placing your order.
General Return Policy
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We do not accept returns or exchanges unless the item you purchased is defective or damaged upon arrival.
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If you receive a defective or damaged item, you must notify us within 7 days of delivery to be eligible for a return or exchange.
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To be eligible for a return, the item must be:
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Unused and in the same condition that you received it
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In its original packaging, with all accessories, documentation, and protective materials
Return Process
If your product meets the conditions above and you wish to request a return:
1. Contact us at sales@tdkdeal.com within 7 days of delivery.
2. Provide your:
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Order number
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Description of the issue
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Photos of the product (if damaged or defective)
3. We will review your request and, if approved, provide instructions for the return shipment.
Return Shipping
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Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., incorrect or defective product).
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We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.
Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 7–10 business days.
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Shipping costs are non-refundable.
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Non-Returnable Items
We do not accept returns for the following:
- Opened or used laptops, desktops, or accessories
- Software, digital licenses, or downloadable products
- Items marked as “Final Sale” or “Non-Returnable” at the time of purchase
Order Cancellations
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Orders can only be canceled prior to shipping. Once an item has been shipped, the order cannot be canceled.
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To request a cancellation, please contact us at sales@tdkdeal.com as soon as possible. If your order has not yet shipped, we will issue a full refund.
Contact Us
If you have any questions about our return policy, please contact us:
TDK Trading LLC
214 Pikeview Ln
Apex, NC 27502
United States
Email: sales@tdkdeal.com
Phone: (919) 244-4738